Ordering a Remarque closing gift takes a few minutes, from anywhere in the US. You choose the kit and send the details. We proof, engrave, pack and ship it. Your client opens your note first, then the keepsake.
1. Choose a kit and send the details
Pick a kit for this closing. Teams with a 10-Pack redeem one kit per closing on our Redeem a Team Kit page. Either way, we ask for:
- The household name as it should be engraved
- The property address and the year (or closing date)
- Your note to the client
- Where and when the gift should arrive
2. We proof, engrave and pack
We send you a proof to approve before anything is engraved. Once you approve it, we engrave the piece, add your note card, the care card and a QR code fridge magnet, and pack it in a protective sleeve and fitted box.
Lead time: Orders ship within 3 business days of proof approval. Delivery time then depends on the shipping method you choose at checkout.
3. They open it
Your client reads your note first, then finds the engraved keepsake, a care card and a QR code magnet for the fridge. Scanning it opens a local guide for the homeowner's area, with your name and an easy way to stay in touch with you, made for their first weeks at home: a move-in plan, everyday essentials nearby, a first-year home calendar and local places worth knowing.
See an example: our Sandy Springs local guide.
Delivery
We ship nationwide to you or directly to your client. Standard shipping is $8, Express is $15, and standard shipping is free on orders of $250 or more. Free local delivery is available within about 7 miles of our Sandy Springs area location. It's offered at checkout when your address qualifies, and we'll contact you to arrange a delivery time. Everyone else gets regular shipping.
If plans change
Closings move. Changes to the delivery date or delivery address are free until your order ships, even after engraving starts. Changes to the engraved name or date are free before engraving starts. After engraving starts, any change that needs the piece re-engraved is charged at cost.
If a gift arrives damaged, contact us within 7 days of delivery with photos of the damage. We'll remake it free of charge, or refund it if a remake can't arrive in time. If tracking shows a package is lost, we'll remake it free of charge. See our shipping and delivery policy.